All cancellation requests must be submitted in writing through the official booking channel and are subject to confirmation by RizRoyalty.
Guests may cancel free of charge when the request is made within the free cancellation window specified in the reservation confirmation. Cancellation outside this window may be subject to a partial or full charge depending on the booking terms.
Late cancellations, no-shows, early departure, or failure to check in may result in forfeiture of the reservation amount or a cancellation fee. RizRoyalty may also apply cleaning, damages, or service charges where appropriate.
Refunds, if approved, will be processed according to the agreed payment method and may take several business days to reflect in the account. RizRoyalty is not responsible for delays caused by payment providers or banking institutions.
